Terms & Conditions

TERMS & CONDITIONS

Arrival and Departure

Guests may check in from 13:00 HRS onwards on their arrival date and must check out by 11:00 HRS on the day of their departure. If due to travel times, you are arriving early or are departing late, please coordinate luggage storage and use of the common facilities with an office staff member in advance. If the room is available and the cleaning schedule allows for it, we always do our best to accommodate early arrivals and late departures at no extra cost. However, whether or not it can be done is often unknown until the last minute, so if you absolutely require more time in the unit, it is suggested that you book an extra night in order to guarantee it. Otherwise, you can use the options mentioned above and we will get you into the room by 13:00 HRS. Early arrivals or late departures must always be coordinated in advance with reservations to the extent possible.

Cancellations

For cancellations received more than 14 days before your scheduled arrival date, you will receive a 100% refund. There is a penalty of 50% for cancellations made up-to 7 days in advance. Cancellations within 7 days of your scheduled arrival cannot be refunded as it is virtually impossible for us to resell a property on such short notice for an exact set of dates. We try to be considerate for change of plans on account of sudden illnesses, family emergencies, transportation or weather issues or any other last minute changes to a guest’s schedule. In such cases, we could re-adjust your dates for a future booking without any extra charges, subject to availability. Refunds will be made to the original form of payment within seven business days.

Property Rules and Regulations

Under no circumstances should guests unplug or move any of the electronics or lighting fixtures inside of the room. This is for your own safety and for the safety and convenience of future guests. If you need to use a power outlet, please look for one that is not being used. You can normally find one near the TV or bed. Lost keys will incur a fee of Rs.150 per key set to have replacements made. Guests shall comply with all house rules and regulations pertaining to their stay with us including noise level limits and appropriate conduct within the property’s public spaces.

Services Agreement

Hotel is responsible for full housekeeping services before each new arrival, after every departure and on scheduled daily time. If any housekeeping services are required by Guests during their stay apart from the ones mentioned above, they are kindly requested to bring it to notice of our staff. If an room that you have reserved becomes unavailable due to factors outside our control (i.e., plumbing issues, electrical outages, etc.), we will offer you alternative accommodations of similar quality. If you choose not to accept the alternative(s) offered, a full refund to the original form of payment of all monies paid, without penalty, will be made within three business days.

Payment

Malji Ka Kamra is obligated to keep the designated property reserved for and available to the guest for the agreed-upon dates. The guest is obligated to pay in full the applicable rental charges for the property (and associated taxes as required by law) upon booking, and is responsible for payment of additional services that may be requested, such as meals, laundry, transport or other activities. Hotel reserves the right to charge updated rates if the guest wishes to make any later modifications to the reservation.

Liability

Hotel cannot assume responsibility for damage to or loss of personal possessions or for injuries sustained on the premises due to personal negligence or forces of nature, including but not limited to regional service outages that may temporarily restrict TV or Internet access, property maintenance that may limit or deny access to building amenities (i.e. terrace closed for construction), constructive work in neighboring rooms during daytime hours and temporary building-wide water, hot water or electrical outages. Guests are liable for excessive damage to the premises that may exceed normal wear and tear or for excess spillage that may require special cleaning. Costs required to repair such damages will be charged to the guests at time of check-out.

Customer Service

All customer service requests shall be directed to front office which will try their best to assist you. To avoid any inconvenience regarding your stay, please be sure to communicate directly with Reservations/ Front Office/ Guest Relations Officer with any questions or issues related to your stay.