Policies & the fine print

Terms & Conditions

Terms of use

Welcome to Malji Ka Kamra. These terms and conditions govern your use of our website, www.maljikakamra.com, and related services.

Agreement to terms

By accessing and using our website you agree to abide by these terms. If you do not agree, please refrain from using the site.

Ownership

The content and trademarks on our website are owned by Malji Ka Kamra and are protected by law. They cannot be used without our consent.

Use of information

You may use the information on our site for personal, non-commercial purposes only. Any commercial use requires our approval.

Linked websites

We may link to other websites for your convenience, but we do not endorse their content or practices.

Hotel reservations

Our site helps you make hotel reservations. By using this feature you agree to the terms and conditions provided.

Termination

We reserve the right to terminate your access to our site if you violate these terms.

General

These terms are governed by Indian law. If any provision is deemed invalid, the rest remain in effect.

Information security practices and controls

Your credit or debit card information is not requested or stored on our servers. We direct you to a secured payment gateway to enter your card information. Only successful and failed transaction information is stored on our server; no card details are stored.

To help prevent card fraud, guests are requested to note the following.

• If the booking is made using a credit card, guests are requested to carry the relevant documents at the time of check-in.
• If the cardholder is the guest or one of the guests, the card must be produced at check-in.
• If the cardholder is not one of the guests, a copy of the card (front and back), self-attested by the cardholder, should be produced at check-in.
• A letter signed by the cardholder authorising use of the card for the booking is also required, mentioning the names of the guests, date of travel, property and room type. This letter, with the self-attested copy of the card, must be submitted at the check-in desk.
• When submitting the card copy, please ensure the CVV number is blacked out. The CVV is the three-digit number on the reverse of the card, at the end of the signature panel.
• If the above documents are not produced, the hotel reserves the right to deny the reservation. In such a case no refund, except for taxes, will be given.
• In case of erroneous, inadequate or misleading information given while booking, the hotel reserves the right to cancel the booking without intimation.
• Guests are required to carry a valid identity proof and produce it at check-in. Please bring the same identity proof entered while booking.

Reservation policy

• All bookings are confirmed subject to receipt of full advance payment.
• Any change in government taxes or surcharges that may be levied shall be applicable and will have to be paid.

Privacy Policy

Your information

We collect only the information you give us through the forms on this site — your name, contact details, travel dates and any message you choose to send. We use it to answer your enquiry and to arrange your stay.

Payment information

Your credit or debit card information is not requested or stored on our servers. We direct you to a secured payment gateway to enter your card information. Only successful and failed transaction information is stored on our server; no card details are stored.

Sharing

We do not sell or rent your information. We share it only where it is necessary to deliver the service you have asked for, or where the law requires it.

Ownership of content

The content and trademarks on this website are owned by Malji Ka Kamra and are protected by law. They cannot be used without our consent.

Linked websites

We may link to other websites for your convenience, but we do not endorse their content or privacy practices.

Questions

For any question about your information, write to sales@maljikakamra.com or call +91 91664 83777.

Payment, Cancellation & Refunds

Payment policy

• Full payment is required at least 15 days prior to the check-in date to secure your reservation.
• If payment is not received within this timeframe, the reservation may be subject to cancellation.

Cancellation policy

• There is no charge for cancellations made at least 15 days prior to the check-in date.
• For cancellations made within 15 days of the check-in date, a charge equivalent to one night's stay is applicable.

Refund and adjustment for short stays

• In the event of a short stay — less than the initially booked duration — refunds or adjustments will be provided for unused nights.
• Refunds or adjustments are made based on subsequent bookings, allowing up to 50% of the nightly cost to be refunded or adjusted against future stays.

All refund and adjustment requests must be communicated to us promptly so that we can process them.